Privacy Policy

At Pryntbase ("Company", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you provide when you use our website, services, and associated applications. This Privacy Policy explains how we collect, use, share, and protect your data.

1. Information We Collect

We collect information to provide and improve our services. This information falls into three categories:

a. Information You Provide Directly

• Contact Information, such as your name, email address, and phone number.
• Business or mailing address.
• Account credentials and details when you register for or use our services.

b. Information Collected Automatically

• Technical data, such as your IP address, browser type, and operating system.
• Usage data, including referring URLs, timestamps, page views, and interaction behavior (collected via cookies and similar analytics technologies).

c. Information from Third-Party Platforms

When you connect a third-party account (like Facebook, Instagram, LinkedIn, or X) to our service, we collect information via their respective Application Programming Interfaces (APIs). This may include:

• Social Media Profile Information: Your username, profile picture, follower count, and other public or authorized profile details.
• Content and Engagement Data: Information about your posts, stories, and media, including likes, comments, shares, reach, and impressions.
• Communications Data: When you use our services to manage your social media interactions, we may access, store, and process messages, comments, and other communications from your connected social media accounts to enable you to view and respond to them through our platform.
• Audience and Analytics Data: Aggregated and anonymized demographic and behavioral data about your audience, such as age, gender, location, and online activity patterns, as provided by the platform's insights or analytics tools.

2. How We Use Your Information

We use the data we collect for the following purposes:

• To Provide and Improve Our Services: To operate our platform, manage your account, and enhance service functionality.
• To Customize Your Experience: To personalize content and tailor the service to your needs.
• To Communicate With You: To send service-related notifications, emails, newsletters, and marketing materials. You may opt out of marketing communications at any time.
• To Provide Social Media Management Tools:
  • To allow you to manage content across multiple social platforms.
  • To consolidate your customer communications by displaying and enabling you to respond to direct messages and comments from your connected accounts.
  • To provide you with performance analytics, audience insights, and reports on your social media engagement.
• To Analyze Usage: To understand website traffic and user behavior to improve our platform and offerings.

3. Use of Third-Party APIs

Our service integrates with third-party APIs to provide its core functionality. By using our service, you acknowledge and agree to the privacy policies of these third parties.

Facebook & Instagram (Meta)

We use Meta's APIs to enable you to connect your Instagram Business and Facebook accounts. This connection allows our service to access information on your behalf to:

• Retrieve basic profile information to verify and display your connected accounts.
• Access, manage, and respond to conversations within your Instagram Direct messages and Facebook messages to streamline your customer communications.
• Retrieve detailed analytics and insights about your account, content performance, and audience demographics to provide you with comprehensive reports and data analysis.

Data collected via Meta's APIs is handled in accordance with Meta's Platform Terms and Policies.

Meta Privacy Policy: https://www.facebook.com/policy.php

LinkedIn

We use LinkedIn's API for authentication and to retrieve profile data and engagement analytics for accounts you connect to our service.

LinkedIn Privacy Policy: https://www.linkedin.com/legal/privacy-policy

X (formerly Twitter)

We use the X API for social integrations, allowing you to manage content and access audience insights for your connected X profile.

X Privacy Policy: https://x.com/en/privacy

Google Analytics

We use Google Analytics to track website behavior. Google may use cookies or other identifiers to collect this data. You can opt out of this tracking by using the Google Analytics Opt-out Browser Add-on.

Google Privacy Policy: https://policies.google.com/privacy

4. Sharing of Personal Information

We do not sell or rent your personal data. We may share it only in the following circumstances:

• With our third-party API partners listed above, as necessary to provide the integrated functionality.
• With our trusted service providers for hosting, analytics, and customer support.
• With legal or regulatory authorities when required by law or to protect our rights.
• In connection with a business transfer, merger, or acquisition, where user information would be one of the transferred assets.

All data is shared in accordance with our partners' data protection policies and is limited to the minimum necessary for the specified purpose.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to authenticate users, remember preferences, and track engagement for analytics. You can manage cookie preferences in your browser settings.

6. Data Retention

We retain personal information only for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by our legal or contractual obligations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Object to or restrict the processing of your data.
• Withdraw consent for data processing.
• Lodge a complaint with a relevant data protection authority.

To exercise these rights, please contact us at info@pryntbase.com.

8. Data Security

We implement robust physical, technical, and administrative safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.

9. International Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. We take steps to ensure that your data is protected in accordance with this policy, regardless of where it is processed.

10. Children's Privacy

Our services are not intended for individuals under the age of 13 (or the equivalent minimum age in the relevant jurisdiction). We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on this page with the updated effective date. We encourage you to review it regularly.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

• Email: info@pryntbase.com
• Mailing Address: 724 N. 1st St, Suite 200, Saint Louis, MO 63102

13. Requesting Deletion of Your Data

You have the right to request the deletion of your personal information collected by our service.

How to Submit a Deletion Request

To request the deletion of your personal data, please email us at info@pryntbase.com with the subject line "Data Deletion Request". In the body of the email, please include:

• Your full name.
• The email address associated with your account.
• A clear statement that you are requesting the deletion of your personal data.

Processing Your Request

We will first verify your identity to protect your information. We aim to respond to and process all verified deletion requests within 30 days. We will notify you if additional time is required. Please note that deleting your data may limit or prevent your use of our services, and we may retain minimal, anonymized data for legal or compliance purposes.